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BusinessHub Trust

● Reconnecting

Trust, Verification, Safety & Support Operations

Support InboxVerify Businesses

Trust & Safety Operations

Protect customers. Verify sellers. Resolve disputes.

Iyi ni portal ya BusinessHub izafasha staff gukurikirana seller verification, complaints, delivery disputes, risk, communication na audit activities.

Pending Verification

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Businesses ziri pending cyangwa under review

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Open Cases

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Complaints na disputes zifunguye

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High Risk

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High na critical risk flags zitarafungwa

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Support Inbox

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Conversations zikeneye staff attention

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BusinessHub Support Center

Aha ni ho BusinessHub staff izajya ivugana na businesses n’abakiriya, ikurikirane conversations, order issues, payment issues, delivery problems na support requests.

Business SupportCustomer SupportOrder IssuesDelivery
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AI Support Copilot

AI izafasha staff gusobanukirwa conversation, kuyishyira muri category, kumenya priority, gukora summary, gutanga suggested reply, translation no gutanga recommendation yo gukora escalation.

Human control

AI ntabwo izafata final decision kuri verification, disputes, refunds, suspension cyangwa izindi Trust actions. Staff ni we ugomba gusuzuma no gufata umwanzuro.

Recent Trust Activity

Ibikorwa by’ingenzi byabaye muri Trust System.

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Trust Operations

Hitamo igikorwa ushaka gukoraho.

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Seller Verification

Review business information and seller verification.

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Cases & Disputes

Investigate complaints and delivery disputes.

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Risk Monitoring

Monitor risk flags and suspicious activity.

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Delivery Confirmation

Monitor deliveries and delivery disputes.

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Support & Communication

Handle BusinessHub conversations with businesses and customers.

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Trust Staff

Manage Trust roles and permissions.

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Audit Logs

Review important Trust System actions.

Trust & Communication Control

Communication ishobora gutangirira kuri Support, ariko ikibazo gikomeye gishobora kuzamurwa kikaba Trust Case. Internal notes, risk information, AI analysis na staff-only audit data ntibigaragara ku business cyangwa customer.

AI ni Support Copilot gusa — final decisions ziguma kuri Trust staff bafite role ibemerera icyo gikorwa.